An Open Letter to Globe Telecom

Dear Globe,

This is a profile of your average prepaid user. It would benefit you to read it.

I’ve had my prepaid number for about 10 years now. I do not have disposable income. I cannot apply for a postpaid line because I cannot promise to abide by its lock-in period, and my usage fluctuates according to use. Also, I cannot risk paying more than I sign up for.

So, for the purpose of additional work: just a little job for a little extra contacts and some money to keep me and my sister afloat, I needed to make calls. I wanted to sign up for Globe Duo. I was dangerously in my last 3 digits of my expense account, but those calls needed to be made. I forked over an equivalent to P400 worth of credits for the sole purpose of using your services.

I am told, though I’ve followed each keyword and number to a tee, that I have inputted the wrong keyword. I call up the call center service and a perky recording advises me that the service may not be availed because of the hundreds of thousands of people trying to avail it at the same time.

It has been 4 hours, and innumerable attempts to availing of this service to save me money. I still get an error message.

I am forced to make my calls at normal rates, which will use up even more money. More money I don’t have.

Thanks to you, I am down to a ridiculous sum in the bank that I have to magically stretch till payday. I invested in you as a service and you didn’t deliver.

Educated and fairly brought up as I am, I think in light of this foul, foul service, I have earned the right to say: you little shits.